Refund policy
Return Policy
At MoodifyPet, your satisfaction comes first. We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.
Risk-Free Trial
We encourage you to try MoodifyPet at home. If it’s not the right fit for you, you can return your order within 30 days — no hassle.
Return Eligibility
To be eligible for a return:
- Items must be returned in original packaging
- You must include proof of purchase (order confirmation or receipt)
How to Start a Return
Contact us at:
- Email: info@moodifypetus.com
Return address:
MoodifyPet Returns
3882 Jewel St
San Diego, CA 92109
USA
Once approved, we’ll provide return instructions and a shipping label.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Please inspect your order upon delivery
- Contact us immediately at info@moodifypetus.com
We’ll make it right as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Gift cards
- Final sale items
If you’re unsure, feel free to reach out before returning your item.
Exchanges
To exchange an item:
1. Request a return for the original item
2. Place a new order once your return is approved
Refunds
Once we receive and inspect your return:
- You’ll be notified of approval
- Refunds are issued to your original payment method within 14 business days
Please note:
- Processing times may vary depending on your bank or card provider
- If your refund hasn’t arrived within 30 business days after approval, contact us
Need Help?
We’re here for you.
Email: info@moodifypetus.com
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Last updated: July 14, 2026